WHAT ARE THE BENEFITS OF THE PRE-ORDER?
The pre-order allows the booking of a product with simplicity and without inconveniences. You are guaranteed to receive an exclusive product and a limited-edition gift. In addition, it means not having to wait for the day of the product launch, nor to wait even longer because the product you want is not available. Thanks to the pre-order, the product will be conveniently shipped to your home as soon as it is available.

HOW DO I CHOOSE THE INITIAL TO PERSONALIZE MY REBECCA MASK?
Just enter the initial you want in the notes field before completing the purchase. A tailored mask will be sent for each item purchased from the Moscow and Jolie Moderne collections.

WHAT TYPE OF LIMITED-EDITION MASK WILL I RECEIVE FOR FREE?
Our tailored masks are 100% Made in Italy. They are made of a double-layer cotton/technical fabric mix, with a lace layer. They are hand and machine washable at 30 °.

WHEN WILL THE PRE-ORDER PAYMENT BE CHARGED?
The pre-order amount is charged immediately when you pre-order. The amount will be charged to the wallet as soon as you complete the payment procedure.

WHEN WILL I RECEIVE THE ORDER?
The Jolie Moderne and Moscow collections will be available starting from May 29th. Your order will be shipped in 4-6 business days, as soon as the actual sale begins.

CAN I BUY PRE-ORDER PRODUCTS WITH OTHER ITEMS IN A SINGLE ORDER?
Of course, but if you wish to receive products already available and without pre-order as soon as possible, we recommend that you place separate orders. Instead, ordering the available products together with the pre-ordered ones can delay the shipment of the entire order.

CAN I CANCEL A PRE-ORDER?
We understand that you may change your mind after placing a pre-order. In this case, you can cancel it within 24 hours from when you placed the order, by contacting our Customer Service (customercare@rebecca.it) and asking to cancel the pre-order. Once your order has been shipped, it is no longer possible to cancel it. We remind you that you can return unwanted items within 14 days from the delivery.